Products

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Return and Exchange Policy

 

Exchanges

You may return an item(s) AND exchange it for the same item(s) in a different size or color, or of the same dollar value. While you pay shipping costs to return item(s) to us, we are happy to send your exchange merchandise at no shipping charge to you.

Please note, additional shipping charges may apply for items you add above the value of your original order. There is no charge for the return of defective items or items we may have shipped incorrectly. Please make your return as outlined below.

Returns

If you need to return something for any reason, simply use the return form on the back of your receipt, securely package your return including the form and send your return to us. For faster service and to track your returns, we suggest you use UPS. You are responsible for return shipping charges; however, there is no charge for the return of defective items or items we may have shipped incorrectly. For defective items, or items shipped incorrectly, simply call us and we will make arrangements for return shipping. Please allow 14-21 business days upon receipt for processing your return.

Items that may not be returned:

All undergarments, tights, make-up, hair and foot care items (including toe pads, etc.), discontinued, and clearance items may not be returned.

Product Condition:

  • All items must be unworn and in their original resealable packaging with tags attached.
  • Laundered items cannot be returned.
  • Shoes must not be worn and should be returned in undamaged shoe boxes. Boxes that have been written on and taped cannot be accepted.
  • Please place the package inside another shipping container or box. Please do not tape and/or label shoe box or item package and send via U.S. mail; the package gets destroyed and the product cannot be accepted for return.